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Terms of Sale

By placing an order with Rhema Beauty LTD address and registered office is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ; registered in the UK with company registration number 14206280; VAT registration number GB 423 4931 08 ("Rhema Beauty", "we", "us" or "our") for products which are sold on the Site ("Products") you will be deemed to have read, understood and agreed to these Terms of Sales ("Terms of Sales"). Please read these Terms of Sales carefully and, if you are unhappy with any aspect of these, then you should contact one of our customer service advisors before placing an order with us.

We amend these Terms of Sales from time to time. Please look at the top of this page to see when these Terms of Sales were last updated. Every time you order Products from us, the Terms of Sales in force at the time of your order will apply to the contract between you and us. If we have to revise these Terms of Sales and this has a material impact on your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes.

The contract with you

1. We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. We will confirm acceptance of your order by sending you an email that confirms that the Products have been dispatched ("Dispatch Confirmation"). A legally binding Contract between us will be formed when we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when we dispatch the Products to you) ("Contract"). If you require any information concerning your order please email us at info@rhemabeauty.com quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a Product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

2. If you wish to make a change to the Products you have ordered, then please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract (please see clause “Cancellation rights”).

3. A Product will be your responsibility from the time we deliver the Product to the address you gave us or you collect it from us.

4. You own a Product once we have received payment in full.

Purchase related policies

1. The Products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the Products or services, or samples thereof, you purchase or otherwise receive from us. Please note that samples are subject to availability. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

2. The images of the Products on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images. The packaging of Products may also vary from that shown in images on our website.

3. The purchase of Products through the Site is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with English law.

4. You may only purchase Products from our site if you are at least 18 years old.

Order Processing

UK mainland orders received by 12pm Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.

Please allow one additional day for deliveries to off-shore islands, Scottish Highlands and Northern Ireland.

Orders are processed and dispatched on business days only (Monday to Friday, excluding bank holidays).

Order Status

You can keep up to date with the status of your order by visiting the TRACK MY ORDER page. This is the easiest and fastest way to get the most current information regarding your Philipmartins.uk orders. You can also check the status of your most recent orders by visiting the ORDER STATUS in the My Account section.

When you click on Order Status, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”.

If you have placed your order using our Guest Checkout service, you will be able to track the delivery of your parcel once your order has been dispatched and you have received your dispatch email.

Please Note: The courier may not post tracking information online for up to 24 hours after the order is dispatched.

Should you not be able to check your order status through your online account and have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us.

If you have placed your order for next day delivery, confirmation and dispatch emails should be received on the same day.

Processing

Your order is currently being processed into our warehouse system. Your order should appear as 'In Warehouse' status within 3 hours of the order being confirmed as accepted.

In Warehouse

The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.

Dispatched

Our courier, Yodel, has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery by clicking on your tracking number under ‘Order Details’.

Can’t find the information you are looking for? 

Contact us at email info@rhemabeauty.com.

Order Cancellations

Occasionally, we may need to cancel your order for one of the following reasons:

  • Item(s) not available

  • Difficulty in processing payment information

  • Cannot deliver to address provided

  • Duplicate order was placed

If your order is not accepted or is cancelled by us, you will receive an email to explain the reason and we will refund your original payment method with the appropriate amount.

Please note that for security we are not able to amend an order or address information once you have confirmed your order.

If you wish to cancel your order, please contact us at email info@rhemabeauty.com immediately or to discuss which options are available to you.

Please note as we generally process orders very quickly it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received, in accordance with our clause Return Policy. 

Can’t find the information you are looking for? 

Contact us at email info@rhemabeauty.com.

Item Availability

Temporarily Out of Stock

If a basic stock item is unavailable on Philipmartins.uk it will show as temporarily out of stock, and you can request to receive an email when the product comes back into stock by clicking on the 'Notify Me' button beside the product.

Sold Out

If a limited edition item is unavailable on Philipmartins.uk it will show as sold out.

Unfortunately you can't add out of stock items to your Shopping Bag

Can’t find the information you are looking for? 

Contact us at email info@rhemabeauty.com.

Maximum Purchase Policy

We regret that we must limit orders to no more than eight (8) of any individual item and also limit orders to no more than three (3) orders per customer per day. If you have any questions, please Contact Us at info@rhemabeauty.com and we will be happy to assist.

Payment Options

Payments are processed by our secure payment partner, Stripe.


Security Online

At Philipmartins.uk, we understand how important security is to you. When you place an online order with us, we encode your info using Secure Sockets Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date.

We also use government-approved encryption software to ensure that your order is placed safely and securely.

Encryption only works with the following browsers:

  • Internet Explorer 9.0 and higher

  • Mozilla Firefox 43 and higher

  • Safari 9 and higher

  • Edge

  • Latest Version of Google Chrome

 

Tax Information

All prices indicated for products available via the Site are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges.

The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery Options of the Site.

 

Returns Policy

1. We stand by the quality of our products and want customers to be satisfied with their purchase. If you change your mind about any unused Philipmartins’ products you may return them back to us for a refund or exchange. You must return any unwanted products within 28 days of receiving your order. We reserve the right to refuse a refund or exchange if products are not returned in a saleable condition or are damaged.

2. If you wish to request a return simply email us  at info@rhemabeauty.com on with your order number and name and our Customer Service Team will respond promptly with instructions. You will receive a refund of the purchase price of the products and shipping costs are non-refundable.

3. Customers will be responsible for the cost of shipping returns back to us and returned packages must be accompanied by a copy of your order number and name inside. Any products returned back to us which Customer Services have not approved may be refused a refund or exchange.
4. Once we have received your return, a refund will be issued back to the original payment method as soon as possible. We aim to refund you within 14 days of receiving the returned products and will email you to confirm once this has been processed.

5. Any gifts or samples received with your original order should not be returned.

6. A member of the Rhema Beauty Customer Service Team will respond to your enquiries within 48 hours.

Cancellation rights

1. We hope that you are delighted with your order, however, because you are a consumer and have purchased your Product online, you have a legal right to cancel your Contract under the Consumer Contracts Regulations 2013 from the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order) until the date which is 14 days after you receive the Products. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

2. Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised (e.g. by being engraved); or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

3. To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. If you use this method we will email you to confirm we have received your cancellation. A copy of the cancellation form will also be included in hard copy form with your order packaging.  In addition, [OH12] you can also contact our Customer Services Team by email at info@rhemabeauty.com (Monday to Friday 9am - 6pm, Excluding Bank Holidays). If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation form by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. 

4. If you cancel your Contract:

(a) we will refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop (or you can choose to have such goods returned to you within 14 days of our notification that we intend to make a deduction). If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) we will refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer.

(c) we will make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us.

(d) we will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Products we may refund you in vouchers. You will receive email notification of your refund from our Customer Service Team.

(e) Exchanges. If you indicate in your cancellation request that you would rather receive an exchange than a refund then this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery. In these circumstances a new Contract will be deemed to have been formed between us in relation to the new Product you have selected (and your various rights of cancellation and return as set out herein will apply to that Product). In the event that we are not able to satisfy your request for an exchange then we will refund you the cost of the Product and the original Contract between us will be cancelled.

5. If a Product has been dispatched to you or you have received them before you decide to cancel your Contract:

(a) then you must return it to us without undue delay (in the original product packaging if possible) and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract;

(b) you can send it back to us at Rhema Beauty LTD, Office 2, Key House, Cow Lane, Reading, RG1 8NA;

(c) when returning goods please obtain a proof of postage (we do not accept responsibility for goods lost in transit) and ensure that the parcel is adequately sealed;

(d) customers wishing to return fragrance Products should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier that is used; and

(e) unless the Product is faulty or not as described you will be responsible for the cost of returning the Product to us.

6. if you cancel your order but do not send off such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

Your other statutory rights to return Products under the Consumer Rights Act 2015

1. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights (which are summarised in general terms below) are not affected by your right of return and refund in clause 5 above or anything else in these Terms and Conditions or elsewhere on this Site.

2. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Products your legal rights entitle you to the following:

(a) up to 30 days: if your goods are faulty, then you can get an immediate refund.

(b) up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.

(c) after six months (depending on the type of Product): if your goods do not last a reasonable length of time you may be entitled to some money back.

Our liability for loss or damage suffered by you

1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products as summarised at clause 6 and for defective Products under the Consumer Protection Act 1987.

3. We only supply Products for domestic and private use. You agree not to use the Products for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Transfer of rights

We may transfer our rights and obligations under these Terms and Conditions to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms and Conditions. You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree in writing.

Complaints

In case of complaint about your online purchase, you may contact us by email at info@rhemabeauty.com or write to us at Rhema Beauty LTD, Office 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

Law and disputes

These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales and proceedings may be brought in relation to the matters set out herein in the courts of England and Wales. 

Delivery

Delivery of orders from the Site Philipmartins.uk takes place only on the territory of the United Kingdom. An order can be delivered to one address only, and delivery charges are per order. UK delivery options (orders placed Monday to Friday excluding Bank Holidays):

UK mainland orders received by 12pm Monday to Friday, will be dispatched the same day for the Next day delivery option and the following day for standard delivery.

Can’t find the information you are looking for?

Contact us at email info@rhemabeauty.com.

 
Delivery Rules & Restrictions

Please be aware that, during exceptional circumstances, delivery times may vary.

Regional Restrictions: Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. We apologise that some deliveries to Northern Ireland could be delayed by Irish Customs. Unfortunately for specific rural areas we may offer limited delivery options - you will be notified of this at checkout.

We are sorry that we are unable to process orders to:

• P.O Box addresses.

• British Forces Postal Office addresses.

• The Channel Islands.

• Any address outside the UK.


Liability

Rhema Beauty does not accept any liability for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all responsibility of the goods. Upon delivery, we will provide you with details to enable you to:

a) exercise your right of cancellation; and

b) address any intended cancellation or complaints to the correct place of business.


Distribution and Reception

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode. Any delivery timescales quoted to you are indicative only. Orders may arrive in one or more delivery. Some orders require a signature upon delivery. If you are not there to receive your order, our delivery company may leave a telephone number or delivery card for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.

Can’t find the information you are looking for? 

Contact us at email info@rhemabeauty.com.

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